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At LOTUS24STORE, we aim to ensure customer satisfaction. Our cancellation and refund policy is as follows:

  1. Order Cancellation

    • Orders can be canceled within 24 hours of placement by contacting our customer support team.
    • After 24 hours, cancellation may not be guaranteed if the order is already processed.

  2. Refund Policy

    • Refunds are processed for valid cancellations within 2-3 working days of approval.
    • Refunds will be credited back to the original payment method.

  3. Conditions for Refund

    • Products must be unused, undamaged, and in original packaging for a refund to be processed (if applicable).

For assistance, reach out to our support team with your order ID and reason for cancellation or refund.